1.Monthly plan refund

Monthly subscribers ($9/month) may request a full refund within 7 days of their first payment. After 7 days, no refund is available for the current billing period. You may cancel at any time to prevent future charges. Your access continues until the end of the current billing month.

2.Yearly plan refund

Yearly subscribers ($72/year) may request a full refund within 14 days of their payment. After 14 days, you may cancel at any time and receive a prorated refund for any full unused months remaining on your subscription. Your access continues until the end of your refund-adjusted period.

3.Free trial

Both plans include a 7-day free trial. If you cancel during the trial period, you will not be charged. No refund is necessary for trial cancellations as no payment has been collected.

4.Payment processing

All payments are processed by our payment partner, Creem (creem.io). Card refunds are processed to the original payment method within 5–10 business days. We do not store your card details. For cryptocurrency payments, refunds are processed to the original wallet address at the USD value of the original transaction. Network fees are the responsibility of the requester.

5.How to request a refund

To request a refund, email us at jeaz@middleastracker.com with:

• Your email address associated with the account
• Date of purchase
• Reason for refund request
• For crypto payments: your wallet address for the refund

We aim to process all refund requests within 3 business days.

6.Non-refundable circumstances

Refunds will not be issued if: (a) the refund request is made after the eligible refund period; (b) the account was terminated due to violation of our Terms of Service; (c) the Service was accessed and used extensively during the refund period (more than 10 sessions).

7.Service disruptions

In the event of extended service outages (more than 48 consecutive hours) caused by us, we will offer affected subscribers a credit or extension equal to the downtime period. This does not apply to scheduled maintenance or third-party service disruptions outside our control.

8.Promotional pricing

Subscriptions purchased at a promotional or discounted rate are eligible for refund of the amount actually paid, not the regular price.

9.Contact

For refund requests or billing questions: jeaz@middleastracker.com